Nondiscrimination Notice and Access to Communication Services
HealthEquity, Inc.’s (“HealthEquity”) primary purpose is to provide non-health services to holders of health savings accounts. In addition to these services, HealthEquity provides services to, and on behalf of, health plans.
HealthEquity does not exclude people or treat them unfairly because of sex, age, race, color, national origin or disability.
Free services are available to help you communicate with us and with your health plan, including providing letters in other languages or in other formats, such as large print. If you need help, please call the toll-free number on your benefits card. For language assistance on your call, simply ask for an interpreter.
If you think you were not treated fairly because of your sex, age, race, color, national origin, or disability, you can send a complaint to:
HealthEquity, Inc.
Attention: Director of regulatory services
15 W. Scenic Pointe Dr.
Draper, UT 84020
Fax: (801) 206-3895
Email: RegulatoryServices@HealthEquity.com
Upon receiving your complaint, we will work with your health plan to address your concerns. If you need help with your complaint, please call the toll-free number on your member ID card. You must send the complaint within 60 days of when you found out about the issue.
You can also file a complaint with the United States Department of Health and Human Services online https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
Phone: Toll-free 1-800-368-1019, 800-537-7697 (TDD)
Mail: U.S. Dept. of Health and Human Services. 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201
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