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Welcome to HealthEquity


We are excited for the opportunity to serve you and continue building your health savings. With this transition, you will begin receiving the world-class service for which HealthEquity is recognized. Below is a detailed timeline of the transition:


August 20, 2021 Fifth Third Bank custodial resignation letter mailed to existing account holders.
Week of September 13, 2021 A new HealthEquity® Visa® Health Account Card1 and welcome kit will be arriving in employees’ mailboxes, allowing them to access the HealthEquity Member Portal.
September 13, 2021 Last day to buy or sell investments or transfer funds to investment accounts prior to liquidation.
Beginning September 14, 2021 Investments in the Fifth Third Bank HSAs will be liquidated by Fifth Third Bank.
September 17, 2021 Last day to process enrollment or make contributions to the Fifth Third Bank HSAs.
September 17, 2021 Multi-Benefit clients: Last day for employees to use their Fifth Third Bank Multi-Benefit debit card to access HSA balances and request distributions from their HSA. Please note that employees may continue to use their Fifth Third Bank Multi-Benefit debit cards to access FSA, Dependent Care, Parking/Transportation, and HRA balances for the 2021 plan year.
HSA Only clients: Last day for employees to use Fifth Third Bank HSA debit cards and checks. Last day for employees to request distributions from their Fifth Third Bank HSA
September 17, 2021 Last day for employees to use their Fifth Third Bank HSA account number.
September 20, 2021 Begin making contributions to the new HealthEquity HSAs.
September 29, 2021 Account balances transferred to the HealthEquity HSA.
September 30, 2021 Transferred balances will be available for member use. HealthEquity investment options will be available to eligible members.
April 30, 2022 Last day to access receipts and statement information from your Fifth Third HSA online at 53HSA.com.

Additional resources

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Transitional communications

Account mentors

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1 The HealthEquity© Visa© Health Account Card is issued by The Bancorp Bank; member FDIC pursuant to a license from Visa U.S.A. Inc. Your card can be used everywhere Visa debit cards are accepted for qualified expenses. This card cannot be used at ATMs and you cannot get cash back, and cannot be used at gas stations, restaurants, or other establishments not health related. See Cardholder Agreement for complete usage restrictions.